FAQ

My package never arrived! What can I do?

Unfortunately, once a package has been dropped off to USPS I have no control over the delivery of that package. Please keep in mind if you chose a tracked or untracked method for your delivery. If untracked, allow five weeks after your shipping confirmation to reach out.

If you've selected tracked shipping and it says that the package has arrived, you may need to wait a few days. Sometimes USPS tracked shipping is inaccurate.

If your package has still not arrived, please contact your local USPS office to begin a lost item searched.

We are not responsible for lost or stolen items.

What is your return policy?

Returns and exchanges are not available at this time. We aim to help you love the products you receive. If you have an issue with your order, please reach out to us at wisteriahazecreative@gmail.com.

Do you do take custom orders?

Custom orders are taken case-by-case. If you're interested in doing a custom order with us, please reach out via email to wisteriahazecreative@gmail.com.